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Retainers
We provide retainers in 12-hour
increments. Services are rendered in 2-hour increments. Volume
discounts are available.
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Network Support
Agreements
Questions?
Check out our frequently asked
questions page,
contact us
or
request
more info. |
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Basic |
Standard |
Professional |
Corporate |
Enterprise |
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Monthly Rate |
$500 |
$900 |
$1,400 |
$1,700 |
$2,500 |
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Included Support
Hours |
4 |
8 |
12 |
16 |
24 |
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Additional Support Hours |
$130 / Hr |
$120 / Hr |
$120 |
$115 / Hr |
$115 / Hr |
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Scheduled Onsite Visits |
None |
Two (3 Hr) |
Three (3 Hr) |
Four (3 Hr) |
Four (5 Hr) |
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Unscheduled After-Hours Support |
Add $50 / Hr |
Add $50 / Hr |
Add $50 / Hr |
Add $50 / Hr |
Add $50 / Hr |
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Emergency Response∞ |
Add $30 / Hr |
Add $30 / Hr |
Add $30 / Hr |
Add $30 / Hr |
Add $30 / Hr |
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Guardian Remote Server
Monitoring† |
Included |
Included |
Included |
Included |
Included |
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Online Backup Storage† |
None |
5GB Included |
10GB
Included |
15GB
Included |
25GB
Included |
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Online Account Management |
YES |
YES |
YES |
YES |
YES |
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Dedicated Tech |
YES |
YES |
YES |
YES |
YES |
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Microsoft Certified Engineers |
YES |
YES |
YES |
YES |
YES |
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Remote Desktop Support |
YES |
YES |
YES |
YES |
YES |
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* $30/trip travel fees apply for some
difficult/remote locations |
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**All prices subject to change.
Prices effective 4/5/2008. |
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†Optional Add-On Service |
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Business Hours are 8:30AM - 6PM Monday - Friday.
Holidays & Hazardous Weather Excluded. |
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∞ Emergency Response is when on-site service is
required with less than four (4) hours notice. |
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