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Retainers
We provide retainers in 12-hour
blocks of pre-paid service. Volume
discounts are available.
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Network Support
Agreements
Questions?
Check out our frequently asked
questions page,
contact us
or
request
more info. |
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Retainer |
Remote |
Basic |
Standard |
Professional |
Corporate |
Enterprise |
Enterprise+ |
|
Monthly Rate |
N/A |
$395 |
$495 |
$895 |
$1395 |
$1695 |
$2495 |
$3195 + |
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Included Support
Hours |
N/A |
4 |
4 |
8 |
12 |
16 |
24 |
32 |
|
Additional Support Hours |
$130 |
$130 |
$130 |
$120 |
$120 |
$110 |
$110 |
From $75 |
|
Scheduled Onsite Visits |
None |
None |
None |
Two (3 Hr) |
Three (3 Hr) |
Four (3 Hr) |
Four (5 Hr) |
Eight (Custom) |
|
Unscheduled After-Hours Support |
$50 |
$50 |
$50 |
$50 |
$50 |
$50 |
$50 |
$50 |
|
Emergency Response∞ |
$50 |
$50 |
$30 |
$30 |
$30 |
$30 |
$30 |
- |
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Guardian Remote Server
Monitoring† |
None |
None |
FREE |
FREE |
FREE |
FREE |
FREE |
FREE |
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Online Backup Storage† |
None |
None |
None |
5GB |
10GB |
15GB |
25GB |
50GB |
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Online Account Management |
YES |
YES |
YES |
YES |
YES |
YES |
YES |
YES |
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Dedicated Tech |
NO |
NO |
YES |
YES |
YES |
YES |
YES |
YES |
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Microsoft Certified Engineers |
YES |
YES |
YES |
YES |
YES |
YES |
YES |
YES |
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Remote Desktop Support |
YES |
YES |
YES |
YES |
YES |
YES |
YES |
YES |
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* $30/trip travel fees apply for some
difficult/remote locations |
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**All prices subject to change.
Prices effective 3/27/2009. |
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†Optional Add-On Service |
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Business Hours are 8:30AM - 6PM Monday - Friday.
Holidays & Hazardous Weather Excluded. |
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∞ Emergency Response is when on-site service is
required with less than four (4) hours notice. |
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